Delivery

Delivery Times

We ship the item from the warehouse within 1-3 business days to the customer.

We ship and sell goods worldwide and our deliveries normally take between 8-12 business days depending on the delivery option you choose. Orders placed on weekends are usually packed and shipped the next business day.

If delays in delivery occur due to circumstances beyond our control (Force Majeure), such as during an ongoing global pandemic, we are not responsible for any issues caused by the delivery time. Please wait up to 30 business days before contacting customer service about a missing order by tracking the order using the provided tracking number.

Products are shipped directly from our partner's warehouse to offer you as a customer the best possible prices. We reserve the right that errors may occur in connection with third-party logistics. By making a purchase with us, you accept all the terms specified on this website. We therefore advise you to contact us in advance if you have questions regarding the purchase before entering into a purchase agreement. For any complaints or other questions, you should always contact us by email.

For all packages not picked up, we reserve the right to charge you as a customer 200 SEK for incurred costs for return shipping and handling fees.

*Our delivery times are only estimated and not guaranteed and may therefore vary depending on where you live in Sweden.

Where is my order?

Your order will be shipped from our partner's warehouse within 1-3 business days*, we will send an email with delivery confirmation containing your tracking number and delivery information.

If you are still unsure where your package is, please email us and our support team can assist you further with this.

*During high volumes, processing time may vary up to 7 days; the time stated above is only an estimate of what our packages usually take to process. The times above are not guaranteed shipping times. 

Discount codes must be used before completing the purchase. BrightUp does not accept discount codes after the purchase is completed. 

My package cannot be tracked, what can I do?

After receiving the email confirming the shipment of your delivery, it can take up to 1-3 business days until the tracking code is active. If you still have problems, do not hesitate to contact us.